Temporary disruption to some DA services following IT system upgrade

Bega Valley Shire Council is advising the community of temporary disruptions to some Development Application (DA) services following a recent upgrade to Council’s customer service software.

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28 May 2025

Bega Valley Shire Council is advising the community of temporary disruptions to some Development Application (DA) services following a recent upgrade to Council’s customer service software.

Due to technical challenges associated with the upgrade, the DA Enquiry tool (previously known as the DA Tracker) and integration with the NSW Planning Portal are currently affected.

Customers using the DA Enquiry tool can still view basic information about development applications, however some documents for DAs on public exhibition are not displaying.

To ensure continued public access, Council will publish these documents on the Public Notices section of its website for the time being.

In addition, the exhibition period for affected DAs will be extended by seven days to give the community more time to review and provide feedback.

Council is also experiencing issues with the flow of applications from the NSW Planning Portal into its internal systems.

Applicants can still upload their DAs to the Planning Portal and Council staff can access them, but the system that usually helps process them quickly is currently not working.

As a result, applicants may experience delays in the assessment of new DAs submitted since Thursday 22 May.

Council will shortly contact local development professionals to inform them of the issue and respectfully request that, where possible, new DA submissions via the Planning Portal be paused until early next week.

Council is actively working to resolve these technical issues and restore full service as quickly as possible.

The community’s patience and understanding during this period is greatly appreciated.

Council will continue to keep the community updated as system functionality is restored.

For more information or assistance, contact Council’s Development Support Services team on (02) 6499 2222.

Making an enquiry

All media enquiries and interview requests are coordinated by Council's Communication and Engagement team under the adopted Communications Policy. To view this policy, visit Public Policies and search 'communications'.

To submit a media enquiry or to request an interview:

email [email protected]
call 02 6499 2222

Councillors

Councillors can be contacted directly for enquiries regarding decisions of the elected Council and non-operational matters. Interviews with the Mayor should be arranged through the Communication and Engagement team contact details above.

Receiving information

If you’re a journalist or media organisation that would like to receive media releases and notifications about media opportunities, please email your name, title and contact details to [email protected] and we will add you to our distribution list.

You can also subscribe to Bega Valley Together and Business News, Council's fortnightly e-newsletters, or follow @begavalleyshirecouncil on Facebook and Instagram.

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02 6499 2222
[email protected]
Zingel Place
PO Box 492
Bega NSW 2550
Monday to Friday 9.00AM to 4.30PM
Administration building Zingel Place Bega
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